1. Data Controller
PTGaming is the data controller responsible for the personal information collected through the PTGaming platform at ptgaming.best. As data controller, PTGaming determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
All enquiries, requests, and concerns related to data privacy should be directed to PTGaming's designated Data Protection Officer (DPO) via privacy@ptgaming.best. Our DPO is registered with the National Privacy Commission as required by Philippine law.
2. What Personal Data PTGaming Collects
PTGaming collects personal data in three ways: information you provide directly, information collected automatically, and information from third parties such as payment providers. Here is a full breakdown:
2.1 Information You Provide
- Registration details: full name, date of birth, email address, mobile number, and residential address.
- Identity verification documents: government-issued ID (e.g., PhilSys ID, Passport, Driver's Licence, UMID), proof of address, and selfie photos where required for KYC.
- Payment information: GCash or Maya account details, bank account numbers, and card information (card numbers are tokenised and never stored in full).
- Communications: messages and queries you send to PTGaming's support team via live chat, email, or any other channel.
- Responsible gaming information: deposit limits, session limits, and self-exclusion requests you submit.
2.2 Information Collected Automatically
- Device and technical data: IP address, browser type, operating system, device model, and screen resolution.
- Usage data: pages visited, games played, bet history, session duration, click paths, and login timestamps.
- Location data: general geographic location based on IP address (PTGaming does not access your precise GPS location).
- Cookie data: session cookies, preference cookies, and analytics cookies (detailed in Section 8).
2.3 Information from Third Parties
- Transaction confirmation and status data from payment providers such as GCash, Maya, and BDO/BPI/UnionBank.
- Identity verification results from any third-party KYC service PTGaming uses.
- Fraud risk signals from payment processors when processing deposits or withdrawals.
PTGaming never collects sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation unless specifically required by law or regulatory compliance.
| Data Category |
Examples |
Purpose |
| Identity Data |
Full name, date of birth, government ID |
Account verification, KYC compliance |
| Contact Data |
Email address, mobile number |
Account communications, support |
| Financial Data |
GCash/Maya number, bank account |
Deposits, withdrawals, fraud prevention |
| Technical Data |
IP address, device type, browser |
Security, fraud detection, analytics |
| Usage Data |
Game history, bet records, session logs |
Platform improvement, responsible gaming |
| Communication Data |
Support chat logs, emails |
Customer service, dispute resolution |
3. How PTGaming Uses Your Personal Data
PTGaming uses the personal data it collects for the following specific purposes:
- Account management: creating, maintaining, and securing your PTGaming account.
- Identity verification: confirming your age and identity as required by gaming regulations.
- Transaction processing: handling your deposits, withdrawals, and bonus credits accurately and securely.
- Platform operation: delivering games, sports betting markets, and all other PTGaming services to your device.
- Customer support: responding to your queries, resolving disputes, and improving service quality.
- Fraud prevention and security: detecting and preventing unauthorised account access, collusion, bonus abuse, and financial fraud.
- Legal compliance: meeting PTGaming's obligations under Philippine gaming regulations, anti-money laundering laws, and data privacy legislation.
- Responsible gaming: monitoring gameplay patterns to identify signs of problem gambling and enforcing self-imposed limits.
- Platform improvement: analysing usage patterns to improve game performance, user experience, and feature development.
- Marketing communications: sending promotional offers and updates — only if you have opted in to receive these. You may opt out at any time.
PTGaming does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
PTGaming's security team monitors the platform 24/7 to protect every player's data and account.
4. Legal Basis for Processing
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, PTGaming relies on the following legal bases to process your personal data:
- Contract performance: processing necessary to provide you with the PTGaming service you've signed up for, including account management and payment processing.
- Legal obligation: processing required to comply with Philippine gaming regulations, anti-money laundering legislation, and KYC requirements.
- Legitimate interests: processing for fraud prevention, platform security, and service improvement, where PTGaming's interests do not override your rights.
- Consent: for optional data uses such as marketing communications and non-essential cookies, where you have given explicit, informed consent — which you may withdraw at any time.
5. Who PTGaming Shares Your Data With
PTGaming does not sell or rent your personal data. We only share your information with the following categories of third parties, and only to the extent necessary for the stated purpose:
5.1 Payment Service Providers
To process your deposits and withdrawals, PTGaming shares relevant financial details with payment providers such as GCash, Maya, GrabPay, and banking partners (BDO, BPI, UnionBank). These providers are bound by their own privacy policies and relevant Philippine financial regulations.
5.2 Identity Verification Services
When KYC verification is required, PTGaming may share your identity documents with a regulated third-party verification service. These providers operate under strict data processing agreements with PTGaming and may not use your data for any purpose other than verification.
5.3 Regulatory Authorities
PTGaming is required by law to share information with relevant Philippine regulatory bodies — including gaming authorities and the Anti-Money Laundering Council (AMLC) — when legally obligated to do so. PTGaming cannot and does not notify players of such disclosures when prohibited by law.
5.4 IT and Platform Service Providers
PTGaming uses trusted third-party technology providers for cloud hosting, analytics, and cybersecurity services. These providers act as data processors under PTGaming's instruction and are contractually prohibited from using your data for their own purposes.
All third parties who process data on PTGaming's behalf are required to sign Data Processing Agreements that meet the standards of the Data Privacy Act of 2012 and National Privacy Commission regulations.
6. How Long PTGaming Keeps Your Data
PTGaming keeps your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by Philippine law. The following general retention periods apply:
- Active account data: retained for the duration of your account and for 5 years after account closure, as required by gaming and AML regulations.
- Transaction records: retained for a minimum of 5 years in compliance with Anti-Money Laundering Act requirements.
- KYC and identity documents: retained for 5 years after the end of the business relationship.
- Support communications: retained for 3 years after the final communication in a support ticket.
- Cookie and analytics data: retained for a maximum of 13 months from collection.
- Marketing opt-in records: retained until you withdraw consent and for 1 year thereafter as a compliance record.
When data is no longer required, PTGaming securely destroys or anonymises it using industry-standard methods.
7. How PTGaming Secures Your Data
PTGaming takes the security of your personal data seriously and implements multiple layers of protection:
- SSL/TLS encryption: all data in transit between your device and PTGaming's servers is encrypted.
- At-rest encryption: sensitive data stored in PTGaming's databases is encrypted using AES-256 or equivalent standard.
- Access controls: PTGaming employees only access personal data on a strict need-to-know basis. All internal access is logged and audited.
- Two-factor authentication: available for all PTGaming player accounts and mandatory for administrative access.
- 24/7 monitoring: PTGaming's security team monitors the platform continuously for unusual activity, intrusion attempts, and data anomalies.
- Regular security audits: PTGaming conducts periodic penetration testing and security reviews of its platform infrastructure.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, PTGaming will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by the Data Privacy Act.
PTGaming uses encryption and continuous security monitoring to protect every Kabayan player's account and data.
8. Cookies and Tracking Technologies
PTGaming uses cookies and similar technologies to make the platform work properly, improve your experience, and understand how players use the site. Here's a breakdown of the types of cookies PTGaming uses:
8.1 Essential Cookies
These cookies are strictly necessary for PTGaming to function. They manage your login session, remember your language preferences, and ensure the platform is secure. You cannot opt out of essential cookies without stopping the use of the platform entirely.
8.2 Analytics Cookies
PTGaming uses analytics tools to understand how players navigate the platform — which pages are most visited, where players encounter errors, and how gameplay sessions behave. This data is aggregated and anonymised. You can opt out of analytics cookies via PTGaming's cookie settings.
8.3 Functional Cookies
These cookies remember your personalisation settings — such as which game lobby you prefer or your chosen deposit method — to make your PTGaming experience smoother on return visits. These are optional.
8.4 Managing Cookies
You can manage cookie preferences at any time through your browser settings or via PTGaming's cookie consent tool. Note that disabling certain cookies may affect the functionality of specific PTGaming features.
9. Your Data Rights as a PTGaming Player
Under the Data Privacy Act of 2012, every Filipino data subject has specific rights over their personal information. As a PTGaming player, you can exercise all of these rights:
1
Right to Be Informed
You have the right to know what data PTGaming collects, why, how it is used, and who it is shared with — which is exactly what this Privacy Policy provides.
2
Right to Access
You can request a copy of the personal data PTGaming holds about you at any time. PTGaming will respond within 30 days of receiving a verified request.
3
Right to Rectification
If any of the information PTGaming holds about you is inaccurate or outdated, you can request that it be corrected. Contact support or update your account details directly.
4
Right to Erasure
You can request that PTGaming delete your personal data when it is no longer necessary for the original purpose, subject to legal retention obligations.
5
Right to Object
You can object to the processing of your data for direct marketing purposes at any time. PTGaming will stop processing your data for that purpose upon receipt of your objection.
6
Right to Data Portability
You can request a copy of the data you have provided to PTGaming in a structured, machine-readable format for transfer to another service where technically feasible.
7
Right to Withdraw Consent
Where PTGaming processes your data based on consent (e.g., marketing emails), you can withdraw that consent at any time via your account settings or by contacting support.
8
Right to Lodge a Complaint
If you believe PTGaming has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of your data rights, contact PTGaming's Data Protection Officer at privacy@ptgaming.best. Please include your registered email address and a clear description of your request. PTGaming will respond within 30 calendar days.
10. Protection of Minors
PTGaming's services are strictly for adults aged 18 and above. PTGaming does not knowingly collect personal data from anyone under the age of 18. If a player's account is found to belong to a minor, the account will be immediately suspended, all funds will be returned to the payment source, and the data will be securely deleted.
If you are a parent or guardian and believe a minor has registered on PTGaming, please contact us immediately at support@ptgaming.best and we will address the matter without delay.
11. Third-Party Links
The PTGaming platform may contain references or links to third-party services such as payment gateways. Once you leave the PTGaming platform and navigate to a third-party site or service, PTGaming's Privacy Policy no longer applies. We have no control over and accept no responsibility for the privacy practices of third-party websites.
We encourage you to review the privacy policies of any third-party services you access through or alongside PTGaming, particularly your chosen payment provider.
12. Updates to This Privacy Policy
PTGaming reviews and updates this Privacy Policy periodically to reflect changes in our data practices, technology, and legal requirements. The "Last Updated" date at the top of this page always indicates the most recent version.
When significant changes are made — particularly those that affect your rights or how PTGaming uses your data — we will notify you via your registered email address and display a notification on the PTGaming platform. Continued use of PTGaming after such notification constitutes acceptance of the updated policy.
If you disagree with changes to this Privacy Policy, please stop using PTGaming and contact support to close your account.
